Privacy Policy

Effective Date: Jan 1. 2026
Controller: Bike Revive, 72 Rue Lentz L-3509 Dudelange, Luxembourg
Contact: hello@bikerevive.lu | +352 691 777 888

1. What Data We Collect

Contact Information: Name, email, phone number, postal address
Account Data: Login credentials (if you create an account)
Service Information: Bike details, repair history, photos of your bicycle
Payment Data: Billing address, transaction records (payments processed by secure third parties; we do not store full credit card numbers)
Technical Data: IP address, browser type, device information, cookies (see our Cookie Policy)

2. How We Collect Your Data

Directly from you when you fill out forms, book services, or contact us
Automatically when you browse our website (via cookies and analytics)
From third parties only when necessary (e.g., payment confirmation from banks)

3. Why We Process Your Data (Legal Basis)

Table

PurposeLegal Basis

Providing repair/restoration servicesContract performance

Processing paymentsContract performance

Sending service updates and appointment confirmationsLegitimate interest / Contract

Marketing communications (with opt-out)Consent

Website improvement and analyticsConsent / Legitimate interest

Legal compliance (accounting, tax records)Legal obligation

4. Sharing Your Data

We only share your data when necessary:

Service Providers: Payment processors (e.g., Stripe, PayPal), hosting providers, accounting software
Legal Requirements: When required by Luxembourg or EU law
Business Transfers: In case of merger or acquisition (we will notify you)

We never sell your personal data to third parties for marketing purposes.

5. Your GDPR Rights

As an EU resident, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal retention periods)
Data Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests or direct marketing
Withdraw Consent: At any time, without affecting prior lawful processing

To exercise these rights, email: privacy@bikerevive.lu
Response time: Within 30 days (as required by law)

6. Data Retention

Service records: 10 years (legal requirement for accounting/tax purposes)
Marketing data: Until you unsubscribe or 3 years after last interaction
Technical logs: 12 months
Photos of completed repairs: 2 years (for warranty purposes), then deleted

7. Minors' Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors under 16. If you are under 16, please do not use this website or provide personal information. If we discover we have collected data from a child under 16 without parental consent, we will delete it immediately.

8. International Transfers

Your data is stored within the European Economic Area (EEA). If any data is transferred outside the EEA (e.g., cloud services), we ensure adequate protection through EU Standard Contractual Clauses or adequacy decisions.

9. Security

We implement appropriate technical and organizational measures (encryption, access controls, secure servers) to protect your data against unauthorized access, alteration, or destruction.

10. Cookies

We use essential cookies for website functionality and optional analytics cookies. You can manage preferences via our cookie banner. See our [Cookie Policy] for details.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or website notice. The current version is always available at www.bikerevive.lu/privacy.

12. Complaints

If you believe we have mishandled your data, you have the right to complain to the Commission Nationale pour la Protection des Données (CNPD):

Website: www.cnpd.lu
Address: 15, boulevard du Jazz, L-4370 Belvaux

Questions? Contact our data protection contact at hello@bikerevive.lu